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faq

Find informative answers to all your questions about Industrial products below.

  • Are you a manufacturer or trading company?

    • We are a company integrated with industry and trade. We manufacture part of products while we also distribute some other high quality marine and RV accessories.

  • What is the warranty?

    • Genuine Marine warrants that within one year after the purchase date, the product will with normal use and service, be free from faulty parts, manufacture or workmanship.

  • How long can I receive the goods?

    • For regular items, we have stocks in warehouse, their delivery time is around 1 week, for others, lead time will depend on different products. The transportation time is decided by different shipping way. Courier shipping should be the fast, then sea shipping- Air shipping is a rare option for most customers.

  • May I have your catalogue?

    • Yes, please kindly contact our sales consultant separately, they will send our catalogue to you by email or some other contact way.

  • Can I customize the product?

    • Yes, we can customize the products as per customers' drawing including logo, dimension, packing, color etc. But MOQ will be requested depending on different products and requirement from 100 pcs to 1000pcs.

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